By using our website or app, you (“Customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms also apply to the supply of all transportation services and other services booked via the website (https://www.kreatorltd.com), telephone, email, SMS or App.
Kreator Ltd request a minimum of 3 hours notice for any online bookings during office hours (06:00 TO 22:00 UK time).
If you would like to book a car with less than 3 hours notice – Please call our helpline: +447411843654.
Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
We may provide subcontracted vehicles.
By supplying your email address you permit Kreator Ltd to contact you via email, in return, we promise never to supply your email to any third party.
We reserve the right to change your vehicle or chauffeur at any time if necessary.
Every effort will be made by Kreator Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time. It is the responsibility of the Customer to ensure that sufficient time is allowed for completion of the Service. Kreator Ltd gives any advice on journey times in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for any direct or consequential loss, delay or inconvenience caused to the Passenger(s) by the actual journey time (including but not limited to flight and hotel costs).
Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
Kreator Ltd vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Kreator Ltd shall not be held responsible/liable for any loss/damage to such property.
The Passenger shall be responsible for their luggage and personal items at all times and shall ensure that they are loaded into the vehicle prior to the commencement of the service and unloaded from the vehicle upon completion of the service. Kreator Ltd will accept no responsibility for any loss or damage to luggage and personal items or consequential losses arising as a result of luggage and personal items that are not loaded or unloaded from the Passenger vehicle.
Kreator Ltd will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
Kreator Ltd and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
Kreator maintains a strict non-smoking policy in all its vehicles.
Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day and New Year’s Day, there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 50% surcharge.
All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid.
We do not accept online bookings for wedding journeys. Weddings are a specialist booking and we require that you call the office to discuss and book your wedding journeys.
Nothing contained in these terms and conditions can affect the Customers’ statutory rights.
Booking Transportation Services
Kreator Ltd are a TfL licensed private hire vehicle operator. As such, we only accept booking requests for chauffeur-driven travel directly from our customers/passengers.
Our chauffeurs are not licensed to accept a booking request. Please only book via our website booking form, email:
The contract for all bookings is between the customer/passenger (i.e: the company or person booking and paying for the transport service) and Kreator Ltd.
Kreator Ltd is responsible for both accepting the booking as well as the provision of the transportation services.
Kreator Ltd only accept payments directly. Our chauffeurs never collect fares.
Any liability in relation to the transportation services belongs to Kreator Ltd.
Kreator reserve the right to cancel any booking with a passenger. All bookings are subject to availability.
Payment Terms — All payments are due in full before any bookings are undertaken. Online bookings are charged automatically by Kreator Ltd at the time of booking.
Payment Methods — Kreator Ltd accept most Credit or Debit cards including American Express. BACS transfers must be received before any bookings are undertaken.
Wedding Bookings — For wedding bookings, a 25% deposit is required at the time of the booking, with the remaining balance due 14 days prior to the actual booking.
Changes to Bookings — Any deviations to the original booking price, such as additional waiting time, extra hours, car parking and address changes, will automatically be charged from the credit card that you provided upon booking.
Credit Card Statement — The charge on your credit card statement will be shown as Kreator Ltd.
Preauthorization — Kreator may pre-authorize a user’s credit card to ensure that there are enough funds to pay for the booking.
Multiple credit cards — Customers may link multiple credit cards to a personal or business account. Upon booking, customers may choose their preferred card. In the event that Kreator is unable to charge the preferred card, it will charge any other card linked to the customers personal or business account.
Business Account Customers
Invoices — All invoices to be paid to Kreator, within 30 days of the date of the invoice, unless otherwise agreed in writing.
Monthly payment — On approval, business account customers can pay monthly. Kreator will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking and cancellation fees incurred under that business account during the preceding month.
Overdue payment — Kreator Ltd reserves the right to suspend customers access to their business account in the event of any overdue payment.
Late payment charges — Kreator Ltd reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include Kreators administrative costs and any associated costs incurred with lawyers or debt collection agencies.
Kreator Ltd consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team. Advice about the legal rights of consumers is available from:
The Citizens’ Advice Bureau (www.citizensadvice.org.uk)
Trading Standards (www.gov.uk/find-local-trading-standards-office)
If the customer has any complaints regarding Kreator Ltd, the customer is encouraged to inform Kreator as soon as possible, but no later than 7 days after the booking.
Kreator will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.
Intellectual Property Rights and License
All trademark rights, copyright, database rights and any other intellectual property rights of any nature relating to Kreator Ltd are exclusively owned by Kreator Ltd and/or its group of companies.
Data Protection and Privacy
Kreator Ltd do not store any credit card data. Kreator Ltd hold PCI-DSS certification to ascertain this.
Kreator Ltd uses the services of third party payment processors. Kreator Ltd is not responsible or liable for any errors by these payment processors who hold PCI-DSS certification.
Cookies and Privacy
Kreator Ltd may provide promotional rides or rewards from time to time. Kreator Ltd is free to delete promotional rides or rewards from customers personal or business accounts, if there is reason to suspect fraud.