The answers to the Frequently Asked Questions
about our VIP Chauffeur Services in London & the UK
FAQs about Our VIP Chauffeurs
The flaws of the best VIP chauffeurs in London & the UK
Will my personal VIP chauffeur in London respect my confidentiality and privacy?
Definitely! What is said in the car, stays in the car! Each of our chauffeurs have signed confidentiality contracts (non disclosure agreements).
Will my chauffeur drive carefully and safe?
Yes, your chauffeur will drive carefully and safe in accordance with road conditions, traffic and the legal speed limits.
Will the chauffeur talk with me or the other passengers?
The chauffeur will be polite and courteous from start to finish. If the passengers wish to chat or seek advice then the chauffeur will gladly answer.
Will the chauffeur use a phone while driving?
Using a phone while driving is illegal and our chauffeurs will never do it.
Will the chauffeur open the door of the car for me?
Yes, our chauffeurs are always polite, courteous and helpful.
Will the chauffeur help me carry my suitcases?
Yes, the chauffeur will help you carry your luggage and suitcases.
Will my chauffeur be smartly dressed and well groomed?
Yes, our chauffeurs are always well groomed and keep their luxury vehicles in pristine condition.
FAQs about our Executive Airport Transfers
Meet and Greet Service for all London Airports
What happens if my flight arrives early or is delayed?
We monitor all flights and we are going to do our best to arrive for your pick up on time.
How will I meet my VIP chauffeur at the airport?
Your executive airport transfer chauffeur will be waiting for you in the arrivals hall with your name board. You should receive an SMS from your chauffeur before your flight lands. Please, do not go outside of the airport terminal before you find your chauffeur. Please call +447411843654 if for some reason you cannot find or make contact with your chauffeur.
My flight is severely delayed, what should I do?
Please, contact and keep us informed so we can update your booking.
How long does it take to get from Heathrow Airport to Central London with VIP chauffeur driven luxury car?
Depending on the traffic conditions and the time of day it takes about 65 minutes to get from Heathrow Airport to Central London.
How long does it take to get from Gatwick Airport to Central London with VIP chauffeur driven luxury car?
Depending on the traffic conditions and the time of day it takes about 85 minutes to get from Gatwick Airport to Central London.
What to do in case my flight details change?
Please contact us so that we can update your booking with the new details.
FAQs about our VIP Chauffeur Driven Luxury Cars
Executive Vehicles for Business or Pleasure
How to book one of your luxury VIP chauffeur driven cars?
Please, call +447411843654 or Book Online Now.
Is my car going to be clean?
Yes, for sure. All cars are regularly valeted and washed.
Will my car be safe?
Yes, absolutely. Safety is our main priority. All of our VIP chauffeur driven cars are regularly serviced and have to past an MOT on a 6 months period. Every day, the chauffeurs are obliged to examine the tyre pressures, the coolants and the oil.
If it rains will I be offered an umbrella?
Yes, without a doubt.
Do I have to pay the London congestion charge?
No, our prices include congestion charges for Central London trips and you do not pay extra for them.
How I will understand that my vehicle has arrived?
When your chauffeur driven vehicle arrives at the agreed pickup address you will be notified either by a call or SMS. If you prefer the chauffeur will wait for you with a name-board in the vehicle outside or ring the bell of your address. Please, tell us your instructions while making your booking.
How long time in advance do I need to book a car?
The sooner the better. We don't recommend you to look for a VIP travel in the last moment. If your booking is within 24 hours please call the office on +447411843654 to confirm that we have a car available to complete your journey.
Are children considered as passengers?
Do you offer child seats?
Yes, baby and child seats are available on request at no extra cost, but according to the law you must fit them yourselves.
Travel Safety FAQ
Can we drive passengers of ill health in and out of hospital?
Yes, but you should not use our chauffeur service if:
1. You have symptoms of COVID-19, such as a frequent cough or a high temperature.
2. If any one in your household are self-isolating due to having symptoms of COVID-19.
Can we transport people with accessibility problems whilst keeping social distancing?
We're going to do all we can to help disabled passengers. We will adhere the advice and guidance on procedures that chauffeurs and passengers could take when it is not possible to maintain appropriate social distancing. Please talk about your passenger requirements with us.
Can you provide and drive funeral vehicles for individuals?
Yes. Please accept our sincere condolences. We do not offer any funeral services, apart from providing chauffeur driven funeral vehicles for passengers.
Which of your chauffeur driven vehicles is the most appropriate during the Coronavirus?
Every one of them. The Mercedes S-Class has developed safety innovations during its long-line as the icon of the Mercedes exec deluxe chauffeur driven car model line. However, the Mercedes V-Class comes with more social distance friendly area and with really substantial legroom. We think that this distancing could help minimize infection. Each of our vehicles, have advanced vehicular air-conditioning systems and superior air-filtration to take out air from the vehicle, and substitute with filtered and conditioned air. Learn more about our safe and secure exclusive vehicles.
Where is the best place to stay in an executive vehicle?
Any one of the back seats are good.
Do your cars have protective shields between the chauffeur and the travelers?
No, but our executive chauffeur driven vehicles provide excellent legroom.. Presently, we're not allowed to set up any kind of shield between the chauffeur and the travelers.
Can you transfer people from and to flight terminals and airports?
Yes. We provide a VIP chauffeur airport transfer service.
Book Your VIP Chauffeur Driven Luxury Car Online
Relax & enjoy your London & UK travel in our VIP chauffeur driven vehicles
Please get in touch if you have any questions about us or our VIP Chauffeur Driven Luxury Car Hire Service.
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