1. Changes and/or cancellations
1.1. Any changes and/or cancellations must be made directly through the KREATORLTD.com account or via online chat, e-mail or phone.
1.2. The status of reservations can be consulted at KREATORLTD.com. Reservations, changes or cancellations will always be confirmed via email and/or a phone call.
1.3. Changes and/or cancellations will always appear in your online KREATOR LTD account and also be confirmed via e-mail.
1.4. The cancellation policies will depend on the type of service, the pick-up time and the vehicle category:
1.4.1. In the case of SEDAN, BUSINESS, SUV and MINIVAN vehicle categories:
For transfer bookings:
– Free cancellation when notified at least 6 hours before the pick-up time.
– 100% charge will be applied if the cancellation is made less than 4 hours in advance and 50% if between 4 and 6 hours.
For as directed / hourly bookings:
– Free cancellation when notified at least 8 hours before the pick-up time.
– 50% of the amount will be charged if the cancellation is made 4-8 hours in advance.
– 100% charge will be applied if the cancellation is made less than 4 hours in advance.
1.4.2. All other vehicles, for transfers as well as hourly / as directed bookings:
– Free cancellation when notified at least 24 hours before the pick-up time.
– 100% charge will be applied if the cancellation is made less than 24 hours in advance.
1.5. This cancellation policy may vary in the following instances:
- During special events in the city that could affect overall demand.
- For our Meetings & Events services that involve a large number of passengers.
In these instances, the client will be informed of the applicable cancellation policy.
The services in which the reservation includes more than 3 vehicles may entail special contract conditions that may affect some or all steps in the hiring process.
1.6. Those services whose reservations involve more than 3 vehicles may entail special contracting conditions that may affect some or all of the steps of the contracting process.